Helping organizations and individuals reach their full potential.
People are CRAZY!
How many times have you heard (or said) that? It certainly feels that way some of the time – or a lot of the time…
The fact is, though, that most people really aren’t crazy. They just don’t make sense to us because we don’t instinctively know how to relate to them – their personality, their behavior, their reactions, their experiences.
Whether coaching, training, or consulting on organizational design, closing this gap is really the core of what I do. I provide you tools and context to better understand people as individuals, as members of work teams, and as they interact with your organizational processes and structure.

Are you looking for someone to care about your business as much as you do? To take a practical but sensitive look at you and your organization?
As an Organizational Development and Management Consultant, I thrive on opportunities to share knowledge, problem-solve, and facilitate the sustained growth and success of my clients, partners, and students.
My professional experience has provided me opportunities to work with diverse organizations including non-profits, government agencies, and companies ranging from start-up to Fortune 100. My passion for Business Psychology has provided me a context in which to further understand and address the challenges of individuals, teams, and organizations.
I work independently and in collaboration with a variety of talented professionals whose specialties include experiential learning, customer service and sales training, marketing, qualitative and quantitative research, health and wellness counseling, human resources consulting, and technical solutions (e.g., analytics, statistical modeling, website and application development, product design).
My development initiatives are grounded in business principles, marketing expertise, and the fundamentals of human behavior. We operate at three primary levels, each of which has a direct impact on overall efficiency and effectiveness - the Individual, the Team, and the Organization.
The Individual
  • Coaching new and emerging managers and "softening" technical professionals.
  • Strategic counsel in defining professional goals, improving communication, and enhancing organizational awareness.
  • Addressing unique needs of entrepreneurs and small business owners.
  • Job search/change assistance, including resume development, interview preparation, exploring goals, and developing strategies.
The Team
  • Multi-faceted team assessment to diagnose issues, concerns, and areas of opportunity.
  • Targeted half-day team sessions focused on improving communication, collaborative work, problem solving, and developing shared goals.
  • DiSC Behavioral Profile used to provide immediate, tactical improvements in team dynamics and strengthen working relationships.
  • Management training utilizing Situational Leadership and models of employee motivation.
The Organization
  • Root cause exploration of issues related to employee morale and engagement.
  • Meeting and brainstorming facilitation that accounts for unique organizational culture.
  • Survey development, design, and analysis to support research and marketing initiatives.
  • Consultation to enhance operations, including change management, communication, growth strategies, employee hiring/development, and business intelligence.
This initial phase is a necessary part of every Organizational Development project or relationship. This can involve a quick conversation and agreement to move forward or an in-depth needs analysis.
The primary goal is to understand your goals, concerns, and opportunities and to begin the work of understanding the underlying dynamics and individual, group, and organizational forces at work.
The nature of the engagement will depend on your needs and resources and could be a one-time delivery of service, a detailed project scope, or an ongoing relationship. Clarity, comfort, and shared commitment are the keys to success at this stage.
The goals in this stage of the process are to further establish a collaborative relationship, develop and test hypotheses about root causes and opportunities, and to engage key members of your organization in solution definition.
Activities are varied but may include structured interviews, focus groups, surveys, brainstorming sessions, document review, SWOT analysis, observation, and individual assessment. Diagnosis strategies will be agreed upon among the key stakeholders and executed by a combination of consultants and internal resources as appropriate.
Although the initiation stage often begins with defining a problem, one of the primary activities in diagnosis is to understand the strengths and positive behaviors of the organization. These are more often than not the building blocks of a successful, efficient, and lasting intervention.
With a clear understanding of the current state and a shared vision of the desired future state, the time for focused action has arrived.
In a coaching engagement, this might include things like skills development, “pre-game coaching”, homework, practice and review. In a team-focused engagement, examples could include meeting facilitation, training sessions, management development, and role definition. Although the options for organizational interventions are broad, they might involve new processes or policies, strategic planning sessions, communication plans, change initiatives, and restructuring.
Although they are sometimes discussed as three distinct categories of intervention, most solutions involve operating at the individual, team, and organizational levels. Finding the right balance and order is critical to success.
Key metrics will depend on the nature and duration of the intervention; however, defining shared measures of success is an important planning function. The focus should be on a balanced view that links immediate outcomes to organizational goals and sustained impact.
Evaluation may also include a more subjective assessment of satisfaction with the working relationship, review of the accuracy of the diagnosis stage, and discussion of any unexpected organizational barriers.
In an ongoing project, evaluation activities will be scheduled at reasonable intervals and used to inform course corrections if needed. For one-time projects these will most likely occur at wrap-up. The evaluation stage is also a time to look forward and identify next steps, additional opportunities, and necessary follow-up activities.
If you are facing a dilemma, think your organization could do better, or just want to kick things up a notch, give me a call. My focus is on finding solutions that fit your organization's needs, so we always start with a conversation, and if I can't give you what you need, odds are I work with someone who can.
Jennifer Cooley
JLCooley Consulting, LLC
P.O. Box 569
Warrenville, IL 60555
(630) 890 - 9397

Jennifer has been a fantastic mentor to me for the past five years. While we worked together I, along with several other co-workers, would actively seek her advice on job related challenges or look forward to her input during company meetings. Once we no longer worked together, I learned just how talented she is as a career coach as she assisted me in my job search. I am extremely grateful for her advice and highly recommend Jennifer as a mentor/coach.

Working with Jennifer was incredible -- she was able to decipher the complex issues of the program and quickly understand the business processes that needed automation. Her creativity and problem-solving skills helped to make the project a huge success. Sometimes it felt like Jennifer and I had a secret language that helped propel ideas forward into reality. She's either a mind-reader or just a fabulous listener.

Her pure intellectual curiosity, the level of energy she brings to the classroom, and the level of excitement she demonstrates when discussing class topics make it so that even the most tired, bored, or jaded students can’t help but be engaged and enthralled.

Jennifer takes the time to learn and understand each individual's strengths and areas for improvement, and she knows how to utilize an individual's strengths to help them find ways to improve other skills. She understands each individual's personality and how it affects the way the individual absorbs new information.

Jennifer is great at taking a vague subject/problem, exploring it, defining the main concepts, and coming up with clearly defined approaches, plans of action and potential solutions.

Jennifer's efforts led to an extremely valuable exercise in building a strong, efficient team, one that is able to maximize individual strengths and minimize weaknesses. In a tough economy you have to find ways to do more with less, and keeping people motivated and working well together is a critical part of that. Jennifer helped us do that.

I really love her style - she comes across as a true authority and expert, has great examples, makes us think, and manages to provide a good level of structure while fostering a very organic, dynamic feel to the flow of the classes.

The assessment alone inspired much discussion among our team but it really got interesting when Jennifer took us through the analysis. This kind of activity brings out a natural curiosity which, coupled with Jennifer’s lively and engaging personality, led to several hours of spirited conversation. After the session we all started to look at things a little differently once we realized the variety of ways that several people in our group might approach the very same situation.

I have been consistently impressed with her knowledge, enthusiasm and openness to new ideas. Jen has the rare ability to take complex analytic concepts and communicate them in concise, understandable ways. She is also able to quickly diagnose business issues and craft analytic solutions to help clients.

Jennifer has provided us with the tools to track and mine our membership database in a way that we have been unable to up to this point. With her guidance, we are now accurately tracking attrition and retention as well as providing our members with a superior level of service. She has helped to streamline our operation and has made us much more efficient.